DELIVERY TERMS
DHL 24 HOUR SERVICE
your order will arrive with you pre 12 noon next day after shipment from our facility.
Please do not confuse this from when you have placed your order. We receive a high volume of orders every day and may experience shortages in specific products that are awaiting production and freezing before we ship your order.
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Do not worry! We will contact you to offer a product substitution if waiting times for a specific product restock is longer than normal and you can always get in contact to ask about your order!
place your order
Place your order on our website or our new app ensuring you provide contact details should we need to get in touch about your order.
order confirmed
You will receive a confirmation of your order. Keep note of your order number for reference.
order picking
Once your items are in stock or we have contacted you for a substitution, your order will be hand picked & packed by one of our team members.
to the depot
Your order is then transported to our local DHL depot where it is handed over to DHL to be delivered to you. You will receive notification that your order is on its way to you!
delivery
Your order will be transported by DHL to the address you have provided using their pre 12 next day service. You can track your order through DHL using the tracking details provided to you.
order arrival
Your local DHL depot will deliver your order to your address. Ensure you place your items straight into the freezer once delivered.